9xbet's Privacy Policy
Your personal information is our highest priority. Through SSL encryption and strict security measures, 9xbet keeps every piece of your data protected.
Introduction
9xbet operates a safe and reliable online betting and casino platform for Bangladeshi players. We recognise that your personal information is highly sensitive and that protecting the privacy of that information is our responsibility.
This privacy policy describes how 9xbet collects your personal information, how that information is used, who it may be shared with, and what steps are taken to keep your data secure. By using our platform, you are considered to have given your consent to the terms set out in this policy.
This policy applies to all 9xbet services, mobile applications, and the website 9xbet.wiki. Please read the full policy carefully.
What Data We Collect
9xbet collects various types of information, coming primarily from two sources — information you provide directly and information collected automatically while you use our platform.
2.1 Information You Provide
- Name, date of birth, email address and phone number (at the time of account registration)
- Payment-related information — bKash, Nagad, Rocket or Upay account details
- Documents required for identity verification (national ID card, passport, etc.)
- Information provided when contacting customer support
- Responsible gaming preferences and limit settings
2.2 Automatically Collected Information
- IP address, browser type and version
- Device type, operating system and screen resolution
- Date, time and duration of access to the platform
- Pages you have visited and links you have clicked
- Betting history and gaming activity logs
- Information collected through cookies and similar tracking technologies
How Data Is Used
9xbet uses the information collected about you only for the following legitimate purposes. We never sell your personal information to unauthorised third parties.
- To create, verify and manage your account
- To process deposit and withdrawal transactions
- To prevent fraud, money laundering and suspicious activity
- To provide 24/7 customer support and resolve complaints
- To offer bonuses, promotions and personalised offers
- To maintain responsible gaming tools and protective measures
- To improve our platform and develop new features
- To meet legal obligations and regulatory requirements
- For security monitoring and system maintenance
Your payment information — bKash, Nagad, Rocket and Upay account details — is used only for processing transactions and is stored in encrypted form.
Sharing Data with Third Parties
9xbet does not, as a matter of policy, sell, rent or transfer your personal information to third parties for marketing purposes. However, specific information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Limited information may be shared with selected technology and payment processing partners for the operational running of our platform. Strict confidentiality agreements are in place with these partners and they may use the information only for the specified purpose.
4.2 Legal Obligations
Where there is a court order, legal requirement or direction from a regulatory authority, 9xbet may be required to provide the necessary information in compliance with the law.
4.3 Fraud Prevention
Relevant information may be shared with security agencies or industry partners to detect and prevent cybercrime, money laundering or fraudulent activity.
Cookies & Tracking Technologies
9xbet uses cookies and similar technologies to improve platform performance and to provide you with a better experience.
5.1 Essential Cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, carry out security checks and remember your preferences. These cookies cannot be disabled.
5.2 Performance Cookies
These cookies help us understand how users navigate the platform. This information is collected entirely anonymously and is used only to improve the site.
5.3 Cookie Controls
You can control cookies by changing your browser settings. Please note that disabling cookies entirely may cause some features of the platform to stop working correctly.
Data Security Measures
9xbet applies multiple layers of security to keep your information protected:
- SSL Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL encryption
- Encrypted Database: Sensitive information is stored in an encrypted database
- Access Controls: Only authorised personnel can access specific data
- Security Testing: Regular security audits and vulnerability assessments are conducted
- Firewall & Intrusion Detection: Advanced security systems are kept active at all times
- Two-Factor Authentication: Two-step verification is available to protect your account
No method on the internet is one hundred percent secure. We ensure the highest industry-standard protection, but we ask that you keep your password confidential and avoid logging in on unfamiliar devices.
Your Rights
As a 9xbet user, you have several important rights over your own information:
7.1 Right to Access
You may request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.
7.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Many details can be changed directly through your profile settings.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or legitimate interests.
7.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. This option can be changed through your account settings or via the support team.
Data Retention Period
9xbet retains your information in accordance with the following policy:
- Active account data — retained until the account is closed
- Transaction and financial records — retained for a specified period to meet legal requirements
- Communication and support logs — retained for a limited period for issue resolution and quality assurance
- Security logs — retained for a defined period for fraud detection and prevention
- Even after an account is closed, relevant information may need to be retained if a legal obligation exists
After the defined retention period ends, data is securely deleted or anonymised.
Protection of Minors
9xbet strictly provides services only to those aged 21 or above. We do not collect information from minors and are committed to preventing them from using the platform.
- Age verification measures are in place during the registration process
- Additional identity verification is carried out in cases of suspicion
- If underage use is detected, the account is suspended immediately
- Parents or guardians can contact the support team to report suspicious activity
Important: For users aged 21 and above only (21+). If you become aware that a minor is using our platform, please contact [email protected] immediately.
Changes to the Privacy Policy
9xbet may update this privacy policy from time to time. For any significant changes, we will take the following steps:
- A notification will be sent to your registered email address about the change
- The "Last Updated" date at the top of this page will be changed
- For significant changes, a notice may be displayed on the platform
- Continuing to use the platform after a change has been made will be considered as consent to the new policy
We advise you to review this policy regularly, especially after receiving a notification about any changes.
Contact & Complaints
If you have any questions, concerns or complaints about this privacy policy, please contact our data protection team:
- Email: [email protected] (for privacy-related matters, write "Privacy" in the subject line)
- Live Chat: Support is available in Bengali or English via direct chat 24/7
We will try to process your request as quickly as possible. Complex requests may require more time. We will keep you informed about the progress of your request.
We are always committed to protecting your privacy rights. Feel free to contact us about any concerns — our support team is available 24/7 to assist you.
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